MTN is recruiting for Customer Care Representative (Technical Helpdesk). Working in the Customer Relations Department and reporting to the Technical Helpdesk Team Lead, the ideal candidate must possess a first degree and 1 - 2 years relevant work experience in the service industry.
Candidates will have extended work hours including shifts and weekends.
The main responsibilities include:
- Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard
- Follow through on customer queries ensuring prompt resolution and feedback
- Escalate and route customer issues to the relevant process operators
- Perform necessary system transactions related to customer request
Deadline is 26th August 2008.
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