Jobs at Kenya Airways (Lagos): Sales & Ticketing; Reservations

Kenya Airways is a reputable airline looking for ambitious high fliers with exceptional qualities to join our sales & ticketing team in Lagos.

Our people are our greatest asset and focus on their development and the way they are both managed an organized out to ensure we attract and retain the best and that they are equipped to serve our customers in line with our being a world class standard airline.

We are currently recruiting for the following positions:

Sales & Ticketing Supervisor

To lead and motivate a sales/ticketing team that will provide excellent services to the customers so as to generate sales and revenue

Responsibilities

• To lead, guide and support sales and ticketing team to ensure quality service to clients
• To validate and reconcile daily sales and returns to enhance customer relations and satisfaction
• To handle customer complaints and retention
• To prepare and administer the shift/leave roster for optimal utilization of staff and resources
• To uphold safety and safety standards for the office to safeguard company resources

Requirements

• University graduate
• IATA/UFTAA Diploma/ intermediate and advance airline fares and ticketing course
• 3 years airline experience in sales and ticketing

Ticketing & Reservations Agent

To provide excellent services to customers in terms of ticketing reservations and KQ product to generate sales and ensure customer satisfaction and loyalty

Responsibilities

• To do reservations for all KQ clients to generate sales
• Fare quotes to all KQ clients to provide the best applicable sales and generate sales
• To recruit and handle existing and prospective frequent fliers to win and retain loyalty
• Printing and reconciling of sales returns to accounts for daily sales
• To promote all KQ products to create awareness and generate sales
• To promote direct telephone sales so as to reduce distribution costs and generate sales

Requirements

• University graduate
• IATA/UFTAA Diploma/ basic airline fares and ticketing

Interested candidates are required to submit applications and CV to:

The Country Manager
Kenya Airways
P.O. Box 50147
Ikoyi, Lagos

Deadline is 27th November 2008.